If, for any reason at all, you are not totally satisfied with your purchase return it to the address below within 30 days of the date of dispatch, with your receipt, with its original packaging for a full refund of the purchase price you paid.

Unless faulty, we cannot accept the return of customised products.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

To return any products to us, please:

1. Email to advise on the return.
2. Make sure to tell us whether you want an Exchange or Refund.
3. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
4. Pack the Items safely, enclose the invoice and send it back to:

Weslo’s Doggy Jumps
1 Castle Crescent
East Calder
EH53 0QP

Phone +44 (0) 7973 535 319
E-mail: weslok9@hotmail.co.uk 

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone’s interest to ensure that the correct items are being ordered and are suited to your particular requirements.